Customer Agreements

Contract Structure

Rackspace customer agreements consist of three types of documents, each with a specific function: Service Order and Master Services Agreement and Product Terms. This framework provides you with the flexibility of placing multiple orders (Service Orders) with us, as and when you need.

Each Service Order is subject to general legal terms and conditions (Master Services Agreement) and the specific terms and conditions for your chosen services (Product Terms).

Master Services Agreement

The Master Services Agreement (“MSA”) provides the general legal terms and conditions applicable to all of our services.
View MSA

Product Terms

The Product Terms provide the specific terms applicable to the services you’ve ordered.

Service Order

The Service Order describes the services you’ve ordered, as well as the fees you’ll pay for those services.