Rackspace Technology Security Vulnerability Reporting

Revised Wednesday, May 18, 2022

We've designed our infrastructure and services for security, to protect our customers and their data. But if you discover a security vulnerability with any of our products, control panels, or other infrastructure, we want to know.

Reporting process


Security issues within our product offerings take a very high priority. We want to work with you to understand the scope of the vulnerability and ensure that we correct the problem fully.

1. Report a vulnerability by notifying us at security@rackspace.com. (If needed, you can encrypt your email using our public PGP key.) Please provide detailed information about the following:

  • The product, control panel, or infrastructure involved.
  • The steps required to reproduce the issue as well as any scripts or screenshots, if possible.
  • The impact of the vulnerability and how it can be exploited.

2. Once we receive your report, we will contact you to confirm we have received it within 5 business days.

3. Please do not post or share any information about a potential security vulnerability in any public setting until we have researched, responded to, and addressed the reported vulnerability and informed customers, if needed. Our products are complex, and reported security vulnerabilities will take time to investigate, address, and fix.

4) Rackspace does not have a monetary bug bounty program. For responsibly disclosed, new vulnerabilities, we have a hall of fame that can be found on this page.

Remember to use discretion when reporting issues and respect our customers’ and users’ data and privacy. Note that Rackspace may not be responsible for customer vulnerabilities. If you are unsure, let us know.

Security disclosure and notifications

For the protection of our customers, Rackspace Technology does not disclose, discuss, or confirm security issues until a full investigation has occurred and any necessary patches, fixes, or releases are available. Rackspace Technology usually distributes security disclosures and notifications through blog posts and customer support portals.

Keeping our community safe

We would like to acknowledge the following people who have responsibly disclosed security vulnerabilities in the past. Thank you for your help in keeping our community safe.

* Indicates two or more vulnerabilities have been reported

Note: While we sincerely appreciate reports for vulnerabilities of all severity levels, this listing is reserved for people who have reported previously unknown vulnerabilities, which Rackspace Technology has determined to be of a high or critical severity, or in cases where there has been continued research or other contributions made by the person.

Having trouble with an account?

If you’re a Rackspace Technology customer and you’re having difficulty accessing your account, or if you believe your account has been accessed without your authorization, please contact your support team.